Terms & Conditions
Shipping
Estimated processing times are 5-7 days. All orders will receive a tracking number, which can be used to track your package's journey. Basically Natural is not responsible for any lost packages.
Please be sure to double check your delivery address. Basically Natural. is not responsible for orders delivered to an incorrect or undeliverable address. If your package is returned to us, Basically Natural is not responsible for any shipping charges. We will be happy to ship your package back to an alternative address, but you will be asked to cover the shipping costs. Basically Natural is not responsible for any damage that occurs during shipping.
Please be sure to double check your shopping cart before placing your order. Basically Natural is not responsible for orders placed wrongly by the consumer.
Returns
Due to the nature of our products, used or opened relaxation packages or candles cannot be returned or refunded. Please contact us at basicallynatural351@gmail.com for any questions and concerns!
Damage
All of our products are carefully inspected before they are shipped. Your order is always packaged with handling & transit taken into consideration. Customers are advised to inspect packages upon delivery and report any damages directly to the carrier. While we are careful about packaging your order, damages can happen during transit which are beyond our control. If your order arrives in an unusable state, please contact us at basicallynatural351@gmail.com with a photo of the damaged product and shipping box within 48 hours failure to report will affect our ability to address the issue. We will work together to find a solution!
Candle Care
Candles should be used responsibly. Keep away from flammable material, never leave candles unattended and follow safety guidelines provided. Basically Natural is not responsible for damages resulting from improper use of our candles.
Natural Variations
Due to the nature of natural ingredients used in our products, variations in color, texture, and scent may occur. These variations are normal and do not qualify as damage. Basically Natural strive to maintain consistency but appreciate the uniqueness of each hand crafted item.
Storage Conditions
Customers are advised to store relaxation packages and candles in a cool, dry place, away from direct sunlight. Exposure to extreme temperature or improper storage may affect the quality of the products.
Allergies & Sensitivities
Customers with known allergies or sensitivities should review the product ingredients before purchase. Basically Natural is not liable for any adverse reactions or health issues resulting from the use of our products.
Allergies & Sensitivities
In no event shall our liability exceed the purchase price of a damaged product. Basically Natural is not liable for any consequential, indirect or incidental damages.
By making a purchase, customers acknowledge and agree to abide by these terms and conditions. Basically Natural reserves the right to updated or modify these terms without prior notice.
In-Country Package Delivery
Valid postal address: All orders must be accompanied via a valid and accurate postal address for successful processing and delivery.
The responsibility lies with the customer to prove the correct address details at the time of the placement of the order.
Delivery to business & office addresses only: Packages will be delivered exclusively to businesses and office addresses within the specified country. Residential addresses are not eligible for delivery.
Delivery options: For individuals residing in the northern part of the island, two options are available:
i. Delivery to a valid postal address
or
ii: Delivery to a valid business or office address
For individuals in the south, only option 1 (i) is available.
Customer responsibility: Customers are responsible for selecting the appropriate delivery option based on their location within country.
Any discrepancies in the provided address information may result in delivery delay or unsuccessful deliveries.
Verification Process: The delivery service reserves the right to verify the authenticity of the provided address before processing the order.
Orders with incomplete or inaccurate address details may be subjected to cancellation or additional verification steps.
Delivery timelines: While every effort will be made to ensure timely delivery, the delivery timelines may vary based on the chosen option and geographic location within country.
Communication: Customers will be notified of their order status, including tracking information, through the contact details provided during the ordering process.
Modification or Cancellation: Request for address modification or order cancellation must be made within 24 hours of placing the order.
By using Basically Natural package delivery services, customers acknowledge and agree to abide by the terms and conditions as stated. Basically Natural reserves the right to update or modify these terms and conditions at any time as it is the customer's responsibility to review them periodically for changes.
Local delivery charges are determined based on the selected shipping rate option.
Request for address modification or order cancellation must be made within 24 hours of placing the order.
Customers acknowledge and agree to abide by the terms and conditions as stated. BasicallyNatural reserves the right to update or modify these terms and conditions at any time as it is the customer's responsibility to review them periodically for changes.